FAQ

Frequently Asked Questions

Emergency information

If you are an emergency case requiring immediate attention, please call (+255) 785 786 552. We will give you instructions and directions. If you know the Clinic address, please come as quick as possible. If you need transfer by us, please let us know by phone.

What can I expect at an appointment?

When you arrive at the Clinic, the staff will greet you and seat you at the waiting room. We will examine you as quick as possible – average waiting time is 15 minutes.

What happens if I am a new patient?

You may have referred yourself, have been referred by another specialist or by Medical Insurance. We will discuss your problem and ask about your medical history. A thorough examination will then follow. We may request examinations and tests to assist and support our diagnosis.

X-rays, Ultrasonography, Laboratory can all tests be performed with no delay in the same building. If you have previous examinations and tests related to your current condition, please bring those along to the consultation. Also bring any copies of letters from other doctors or recent medication. It will help us to help you.

We will discuss with you the results of your examinations and we will recommend the proper treatment. Some conditions may be faced immediately by conservative or surgical treatment. In case you need surgery requiring general anesthesia, we arrange transfer to TMJ Hospital or to your preferred destination (subject to stable medical condition). In special cases a patient can be escorted.

If follow-up consultation or further consultations are required, we will indicate this and the staff will let you know the date and time of your next appointment.

Do you have Imaging (x-rays, ultrasonography, CT-scan) facilities?

Yes.

Ordinary X-rays, Ultrasonography and CT-scan can be performed on location.

Do you examine children at your clinic?

Yes.

A Pediatrician is immediately available if needed.

What happens if I need an intramuscular or intravenous injection?

Certain cases require injections for quick and full recovery. These can include antibiotics, anti-inflammators, local anesthesia or steroids.
Steroids and local anesthesia injections are administered by Doctors and anti-inflammators / antibiotics by an experienced nurse under our supervision.

What if I need Anesthetic?

We can undertake only small or minor procedures in our Clinic, using local anesthesia or superficial sedation.

All other procedures requiring general anesthesia are transferred to TMJHospital.

What happens if I need a prescription?

We may prescribe for example analgesia treatment for your condition. Please let us know in case you have any allergy or other medical condition.

If you have already been taking drugs prescribed by your home doctor, please bring them with you for clarification or possible drug interactions and correlations with the new condition.

Insurance and Billing

Do you accept my insurance?

Our Clinic accepts most of the Insurance companies with affiliate.

If this is not your case, or if you have no insurance coverage then you will be expected to pay the bill in cash or credit card at the end of consultation. The original receipt, the signed copy of the credit card bill, the medical report in English and the results of tests performed are given to you in order to be delivered to your private insurance for reimbursement.

An estimate of consultation fees and costs, investigations or surgery are available on request.

Do I need referral?

If you have private insurance with an affiliate, the referral can be sent from your insurance company to us by e-mail. We suggest that you contact your insurance in order to obtain this referral before your visit to our offices.

If you don’t have an insurance coverage, feel free to come to our Clinic. The billing procedure is as explained above.

Do you have parking facilities?

Yes.

Free Parking is available in front and around the Clinic.